Protecting your privacy is important to us. We hope the following statement will help you understand how Goway Travel collects, uses and safeguards the personal information you provide to us on our Web site.
When you use your browser to browse www.gowayinbound.travel you view our site anonymously. Personal information - such as your name, address, phone number or E-mail address - is not collected as you visit Goway.com.
Goway Travel does not capture and store any personal information about individuals who access this Web site, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these latter cases, the personal data you give Goway Travel will be used exclusively for providing you with the information you have requested. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent.
In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your E-mail address, for purposes such as correspondence.
We may use information you have given in the following manner, provide a service, measure consumer interest in our various services and inform you about products and services. We may send you E-mail offers, If you provide us with your E-mail address, or have done so in the past, and if we obtain your E-mail address from another source. These offers may be based on information you provided in your initial transaction with us. These E-mail offers come directly from Goway Travel.
When we send E-mails to you, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.
Please note that we do not provide your E-mail address to our business partners.
Our goal is to deliver offers to people who we believe will find them of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
Goway Travel provides customers with an easy means to decline/unsubscribe from receiving E-mail offers. Although most customers tell us they appreciate the offers we send them, we recognize the importance of providing you with a choice. Each E-Mail offer we send includes an opportunity at the bottom of the E-Mail to unsubscribe from this service. If you have received an E-Mail and do not want to receive in the future, just click the "Unsubscribe" link provided and send the E-Mail message generated. You will be automatically unsubscribed from our system. Please note: This process may take up to 24 hours to remove you from our mailing lists. We apologise for any inconvenience this may cause.
Changes to our Internet Privacy Statement will be noted here so that you can be fully informed about the privacy protections we provide and your choices with regard to our use of personal information for marketing purposes.
Browser
Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.
Cookie
Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
IP Address
If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9
Web Server
Delivers (serves up) web pages to your computer.
We give customers choices about how their personal information will be used.
At the beginning of a customer relationship, and on a regular basis, we give customers the choice of not receiving promotions and marketing offers. However, we will continue to provide information to our customers in keeping with the nature of their relationship with us.
Subject to legal and contractual restrictions, you can withdraw your consent to our use of your personal information at any time with reasonable notice. For example, you may choose not to receive marketing offers or other promotional materials. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you, we will not be able to provide you, or continue to provide you, with the product or service.
Subject to any exceptions set out in applicable privacy laws, we invite you to access any personal information we may hold about you. Where personal information we hold about you is not accurate, complete, up-to-date or relevant, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please refer to the questions and concerns sections below. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct.
We limit access to customer information to those who specifically need the information to conduct their business responsibilities, to meet our customer servicing commitments, for the purposes set out in this Code or as otherwise disclosed to customers. We employ safeguards designed to protect the confidentiality and security of our customer information.
Each Goway Travel employee is personally responsible for maintaining customer confidence in the company. We provide training and communications programs designed to educate employees about the meaning and requirements of this Code. We conduct a combination of compliance self-assessments, internal audits, and may commission outside-expert reviews of our compliance with the Code and the specific policies and practices that support the Code.
Employees who violate the Code or other company policies and practices are subject to disciplinary action, up to and including dismissal. Employees are expected to report violations - and may do so confidentially - to their managers, or the Human Resources Department.
We will not disclose customer information, including testimonials, to entities other than the Goway Travel entity that collected the information and their agents and service providers, unless we have previously informed the customer, have been authorized by the customer, or are permitted or required to do so by law or other regulatory authority. In particular, when a court order or subpoena requires us to disclose information, we notify the customer promptly to provide the customer an opportunity to exercise his or her legal rights. The only exceptions to this policy are when we are prohibited by court order or law from notifying the customer, or in cases in which fraud and/or criminal activity is suspected.
We require companies we select as our business partners to agree to keep our customer information confidential and secure, to protect the information against unauthorized access, use, or disclosure by the recipient company, and limit its use to the purposes for which it was disclosed. We also encourage our business partners to respect their customers' information by adopting strong and effective privacy policies and practices. In addition, we participate actively in industry associations to advocate development of comprehensive privacy policies and implementation strategies.
If a customer has any questions or concerns, the customer can take the following actions:
Begin by talking to a Sales Agent at Goway Travel
If the issue remains unresolved, write to:
Goway Travel
PO Box Q300
QVB Post Office, Sydney NSW 2000
Australia
Or email us at [email protected]
